Effective date: September 16, 2026

Cancellation Window

To request cancellation, email support@sculvorahome.com within 12 hours after placing the order. Include your order number and the email address used at checkout. We will make reasonable efforts to cancel an order that has not entered processing or fulfillment.

Cancellation Is Not Guaranteed

Orders may begin processing shortly after placement. If packaging, fulfillment, or carrier handoff has begun, cancellation or address changes may no longer be possible. If the order ships, you may request a return after delivery in accordance with the Return and Refund Policy.

Address and Order Changes

Requests to change an address, product, quantity, or other order detail must also be submitted within 12 hours and before fulfillment begins. We cannot guarantee changes. For security, a material address or payment change may require cancellation and a new order.

Cancellation by SCULVORA HOME

We may cancel an order before fulfillment for legitimate reasons such as unavailable inventory, incorrect pricing, payment failure, suspected fraud, unsupported delivery address, or inability to complete shipment. If payment was captured, we will refund the canceled amount to the original payment method.

Refund Timing

Cancellation refunds are submitted promptly after approval. They are generally issued within 5-10 business days, but the payment provider may require additional time to post the credit.

Contact

Cancellation and order-change requests must be sent to support@sculvorahome.com. Customer service is available Monday-Friday, 9:00 AM-5:00 PM Eastern Time, excluding U.S. federal holidays.

Publishing Checklist

Before publishing these policies in Shopify, confirm that the following operational settings match what the store can actually provide:

•  The support mailbox and telephone number are active and monitored during the stated hours.

•  The checkout offers only the listed delivery area and available payment methods.

•  All products can be delivered within the stated processing and transit estimates under normal conditions.

•  Prepaid return labels and free eligible returns can be provided as promised.

•  Product descriptions, images, materials, dimensions, and care instructions match the products customers will receive.

•  Shopify's cookie banner and customer privacy settings are configured for the store's installed apps and target market.

These policies are a business-ready draft based on the information supplied. They are not a substitute for advice from a licensed attorney or tax professional regarding the store's specific operations and legal obligations.